News

WAL Vehicle Tracknet
Harnessing Technology to Improve Service  Since early 2015, WAL have been utilising a GPS Tracking System on collection vehicles. This is a live system that allows management and customer service...
Complaint Management System
Improved Customer Service at WAL From the start of March 2015, WAL Customer Service staff have been utilising a custom made database to receive, track and resolve all customer complaints. The idea...
Increase in Waste Collection and Disposal Charges   From the 1st July, 2015, the waste collection and disposal charges will be increased. The current charges were set over 8 years ago, and have not...
Ha’atafu Community Leading the Way with Village Waste Management The Waste Authority and Ha’atafu community have signed an historic service agreement for waste collection for the village. Ha’atafu...
Completed Second Cell at Tapuhia Landfill
On January 13th 2015, a ceremony was held at the Tapuhia Waste Management Facility to formally open the new landfill cell.   The landfill cell was opened by Scott Mclennan in his last official duty...
Signing of the contract to construct Cell 2
The Tapuhia Landfill has now been opened since mid 2007. The site was designed in 4 stages, or cells. Cell No 1 is reaching its capacity at the current lift height. It is now timely to begin...
Kids volunteering for Clean up the World Day
WAL supports many organisations in their efforts cleaning up Tonga. However, at times there has been limited planning and coordination amongst the many groups interested in a cleaner Tonga. In...
Keeping track of thousands of individual customer accounts, as well as managing a modern financial system is challenging within a relatively small organisation. AusAID and ADB, through the Nuku’...
WAL's current collection trucks when they first arrived.
The current two trucks used to collect waste from households are at the end of their operational life. Anyone who sees these trucks would agree that they have certainly seen better days. The Asian...

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